FAQ

TERMS AND CONDITIONS

 

Placing your order

 

Our online store is desingned to make your purchasing process as simple as possible. After your purchase is complete, we will email you a confirmation email that contains details on delivery status. 

 

Delivery

 

All products have a delivery time of 3-7 working days.

 

Payment

 

1. We accept all major credit and debit cards. 

2. If your delivery address is diffferent to the billing address, this is not a problem although additional identification proof may be required upon our request. 

 

After sales service

 

1. We operate a fair and effective after sales service. 

2. We accept returns within 30 days of purchase, if you wish to return the product please return to 46 Alleyn Park, dulwich, london, se21 8sf

3. We do not accept returns that have been visibly damaged. 

 

Late delivery

 

In the rare occasion that your delivery is late due to a fault with the courier simply send over an emai and your shipping costs will be refunded. This decision is at our discretion.

 

Damaged / missing items 

 

1. If damage is noticed at the point of delivery, the order can be refused and returned with the driver. 

2. We advide that you check your purchased items for faults on the day of delivery and report any problems as soon as possible via the email address at the bottom of the page. 

 

Unsuccessful deliveries 

 

If you are not in and a delivery driver has attempted to deliver your parcel but has not left a card, please contact us via email if you are unable to retrieve your tracking information.

 

Privacy

 

1. We are committed to protection your privacy. We use the informtion that we collect about you lawfully (in accordance with the data protection act). 

2. The reasons for collecting information about you is to simply to process your order and provide a high quality service. 

 

UK Shipping

 

1. We do not currently ship to outside of the United Kingdom. 

2. If your order is processed and your delivery address is abroad, the amount will be refunded in due course. 

Hygenda Limited.  Company number: 09814396     CONTACT US ON FIRECUBESALES@GMAIL.COM

46 Alleyn Park

Dulwich SE21 8SF

London

United Kingdom

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